Web Application Support
Your Web App Goes Down.
Revenue Doesn't Wait.
24/7 support with a 99.9% uptime SLA. Real engineers respond in under 2 hours — guaranteed.
Get Free App Audit →No commitment. Takes 2 minutes.
Every Hour of Downtime Is Revenue Walking Out the Door
Your app crashes at 2 AM. Your team wakes up at 8 AM. Six hours of lost revenue, frustrated customers, and brand damage — before your day even starts.
Revenue Bleeding
E-commerce sites lose $5,600/minute during peak outages. Mid-size SaaS apps average $14,700/hour in churn exposure.
Customer Churn
87% of users who hit an outage don't return for at least 2 days. 40% switch to a competitor permanently.
Team Burnout
Reactive firefighting consumes 34% of your engineering capacity — time stolen from features that grow your business.
The Hidden Cost of "We'll Fix It Monday"
The average web app experiences 14.4 hours of unplanned downtime per year. At peak load, that's millions in exposure — before counting SLA penalties, churned enterprise clients, and the engineering hours lost forever.
Your in-house team built the product. They shouldn't also be the 24/7 on-call crew. Burnout, missed features, and slow incident response are the real long-term cost of under-resourced support.
See What Downtime Costs You Annually →Lodelian Watches Your App While You Sleep
Proactive monitoring, instant incident response, and ongoing maintenance — so your team focuses on building, not firefighting.
Starter
For growing apps with occasional issues
- ✓ 24/7 uptime monitoring
- ✓ <4h incident response
- ✓ 10 support hours/month
- ✓ Bug fixes included
- ✓ Monthly health report
Pro
For apps where every minute counts
- ✓ 24/7 monitoring + alerting
- ✓ <2h incident response
- ✓ 30 support hours/month
- ✓ Performance optimization
- ✓ Security patches
- ✓ Weekly status reports
Enterprise
For mission-critical applications
- ✓ Dedicated support team
- ✓ <30 min response
- ✓ Unlimited support hours
- ✓ Custom SLA agreement
- ✓ On-call engineer
- ✓ Quarterly business reviews
Results Clients Actually See
Real numbers from real applications we support.
From 6 outages/month to zero
Patient scheduling platform achieved 99.97% uptime within 30 days of onboarding.
40% faster incident response
Online retailer cut cart abandonment by 23% after we fixed checkout performance bottlenecks.
Zero security incidents in 18 months
Client-reported: payment startup passed SOC 2 audit with zero findings after our security hardening sprint.
Frequently Asked Questions
Everything you need to know about Lodelian's support and monitoring services.
What does a typical onboarding look like?
We start with a free 30-minute discovery call to understand your app architecture, current monitoring setup, and biggest pain points. Then we:
- Deploy our lightweight monitoring agent (usually 15 minutes)
- Set up alerts and incident response workflows
- Run a baseline health audit
- Deliver your first report within 48 hours
No downtime required. No code changes needed. We integrate with your existing stack.
What's included in the <2h response time guarantee?
Acknowledgment within 2 hours during business hours (9am–5pm PT, Mon–Fri). For our Pro and Enterprise tiers, that means:
- Initial triage and severity assessment
- Preliminary investigation and diagnostics
- First action taken (whether that's a rollback, database optimization, or escalation)
Enterprise clients get 24/7 <30 min response with a dedicated engineer on standby.
Can you integrate with our existing monitoring/logging tools?
Yes. We support most standard platforms:
- Datadog, New Relic, Sentry, LogRocket
- PagerDuty, Opsgenie, Slack
- CloudWatch, Prometheus, ELK Stack
- Custom webhooks and APIs
We pull data from your existing systems rather than replacing them. Your monitoring stays yours; we just add a layer of expert response.
What's the difference between Starter and Pro?
| Feature | Starter | Pro |
|---|---|---|
| Response time | <4h | <2h |
| Support hours/month | 10 | 30 |
| 24/7 monitoring | ✓ | ✓ |
| Performance tuning | — | ✓ |
| Weekly reports | — | ✓ |
Is there a contract lock-in? Can we cancel anytime?
No lock-in. All plans are month-to-month with 30 days' notice to cancel. No hidden fees, no setup charges. You can upgrade, downgrade, or cancel anytime.
(We just ask for 30 days' notice so we can hand over your logs and audit trails cleanly.)
How do you handle sensitive data and compliance?
We take privacy seriously:
- GDPR-ready controls — We sign DPAs and support regular audits
- SOC 2 readiness support for Enterprise clients
- Data masking — We can automatically redact PII from logs
- Custom data retention — Choose how long we keep logs (30–90 days typical)
- No third-party data sharing — Your data stays yours
Full compliance details available in our security center or by request.
What happens if there's a critical incident during our first week?
We jump in immediately — no "it's your first week" excuses. Our Pro and Enterprise engineers are trained to handle any incident from day one. We'll:
- Acknowledge within your SLA window
- Start diagnostics and communicate status every 15 minutes
- Get you back online and then do a full postmortem to prevent recurrence
That's the whole point of Lodelian — so you don't panic at 3 AM.
Do you handle infrastructure or just the application layer?
Application layer primarily. We monitor and optimize your app — code, database queries, API performance, memory leaks, etc.
Infrastructure support: We work with your cloud provider (AWS, GCP, Vercel, etc.). If the problem is infrastructure-level, we coordinate with their support team and guide your team through remediation.
Enterprise customers can get deeper infrastructure visibility via custom integrations.
Start Protecting Your Revenue Today
Tell us about your app. We'll review it and send you a free health report within 24 hours.
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